Terms & Conditions

These terms and conditions apply to the Joy Juwels Web site located at www.joyjuwels.com, and all associated Web sites linked to www.joyjuwels.com by Joy Company Pte Ltd, a company incorporated in Singapore, its subsidiaries and affiliates, including Joy Juwel’s sites around the world (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the Joy Juwels Site, and constitute an agreement between you and Joy Juwels. Joy Juwels reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

About Us
www.joyjuwels.com is a site operated by Joy Company Pte Ltd. We are incorporated in Singapore under the Business Registration Number 201618164H

Service Availability
Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.

Your Status
– By placing an order through our site or on the telephone, you warrant that:
– You are legally capable of entering into binding contracts;
– You are resident in the Serviced Country.

Contract forming
How the Contract is formed between You and Us

– After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
– Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.
– All orders placed online will be fulfilled within 45 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
– You are obliged to make payment in FULL by the payment option you select when you check out your orders.
– Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within 7 days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. Please refer to our refund policy stated under “Our Refunds Policy”.

Third Party Content
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

Price and Payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Jewellery Consultants at contact@joyjuwels.com or +65 9238 3833

We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

Diamond Certificates
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.

Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewellery item, please contact one of our Jewellery Consultants at contact@joyjuwels.com or +65 9238 3833, and we would be happy to help you make your choice.

Information On Our Site
– At Joy Juwels, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
– Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Joy Juwels state that carat total weight in all purchases may vary 0.05 carats from stated weight.
– On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.

– For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Policy On Ethical Sourcing
At Joy Juwels, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about Joy Juwels’ policy on ethical sourcing and the steps we take to ensure our diamonds are from conflict free sources.

Site Content
The Site and all content and other materials, including, without limitation, the Joy Juwels logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of Joy Juwels or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Indemnity
You agree to defend, indemnify, and hold harmless Joy Juwels and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any Joy Juwels web site or your breach of these Terms of Use.

Your Account
If you access or use any Joy Juwels website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. If you are under 18 years old, you may use www.JoyJuwels.com only with the involvement of a parent or guardian. Joy Juwels reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.

Privacy Policy
Please refer to our Privacy Policy for information on how Joy Juwels collects, uses, and discloses personally identifiable information from its customers.

Use Of The Site
You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Joy Juwels, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Joy Juwels has adopted a policy of terminating and barring, in appropriate circumstances and at Joy Juwels sole discretion, site users or account holders who are deemed to be repeat infringers. Joy Juwels may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Our Refunds Policy
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.

A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

The cost of return transportation is at your expense.

Our Liability
We warrant to you that any Product purchased from us through our site is of satisfactory quality.

Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

Unless otherwise stated, all products warranty will be covered by the respective brand owner.

Advertisements And Promotions
Joy Juwels may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Joy Juwels, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Joy Juwels is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Joy Juwels advertisers on our Site.

Notices
All notices given by you to us must be given to Joy Company Pte Ltd at 171 Tras Street #08-171A Union Building Singapore 079025. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

– strikes, lock-outs or other industrial action;
– civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
– fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
– impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
– impossibility of the use of public or private telecommunications networks; or
– the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver
If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Indemnity
You agree to defend, indemnify, and hold harmless Joy Juwels and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any Joy Juwels web site or your breach of these Terms of Use.

Ownership and Copyright
This www.JoyJuwels.com website is owned and operated by Joy Juwels. Unless otherwise noted, all design and content included on this website, including text, graphics, logos, icons, images, artwork, audio and video clips and software are properties of Joy Juwels (or is used under license to Joy Juwels) and is protected by Singapore and international copyright laws.

Trademarks
Joy Juwels, www.JoyJuwels.com, www.JoyJuwels.com, Joy Juwels and other marks indicated on Joy Juwels’ website(s) are trademarks and/or service marks of Joy Juwels. Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Joy Juwels. Joy Juwels’ trademarks, service marks and trade dress may not be used in connection with any product or service that is not Joy Juwels’, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Joy Juwels. All other trademarks related to the products sold on this website are the sole property of their respective owners.

Entire Agreement
– These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
– We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
– Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

Submissions
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Joy Juwels, or our products or services that are provided by you to Joy Juwels are non-confidential and shall become the sole property of Joy Juwels. Joy Juwels will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Joy Juwels and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Product Reviews And User Content
Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:

Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the SGX, U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
Unsolicited promotions, political campaigning, advertising or solicitations;
Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, ID numbers, Passport Numbers, Social Security numbers and credit card numbers;
Viruses, corrupted data or other harmful, disruptive or destructive files;
User Content that, in the sole judgment of Joy Juwels, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose Joy Juwels or its users to any harm or liability of any type.
Joy Juwels takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Joy Juwels liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, Joy Juwels is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although Joy Juwels has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, Joy Juwels reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense.. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Joy Juwels’ systems and customers, or to ensure the integrity and operation of Joy Juwels’ business and systems, Joy Juwels may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. Joy Juwels’ right to disclose any such information shall govern over any terms of Joy Juwels’ Privacy Policy.

If you post User Content to our Site, unless we indicate otherwise, you grant Joy Juwels and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant Joy Juwels and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.
Disclaimer of Warranties and Limitation of Liability
THE MATERIALS AND INFORMATION PROVIDED BY Joy Juwels ON ANY OF ITS WEB SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Joy Juwels MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACCESS TO, AND USE OF ALL Joy Juwels WEB SITES(S) IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Joy Juwels DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Joy Juwels DOES NOT WARRANT THAT IT’S WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM Joy Juwels ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Joy Juwels WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, is an event outside human control, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that Joy Juwels is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Joy Juwels’ aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Joy Juwels by you for accessing Joy Juwels’ website(s).

Law and Jurisdiction
By visiting Joy Juwels’s web site(s), you agree that the law of Singapore, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and Joy Juwels. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Joy Juwels relating to your access to and use of www.JoyJuwels.com website(s).

Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

Modification
Joy Juwels reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit Joy Juwels website, your visit to and use of such web site will be subject to and bound by the then current version of these Terms of Use.

Termination
Notwithstanding any of these Terms and Conditions, Joy Juwels reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Last update on Terms of Use: Sep 2018
Joy Juwels’s website(s) are operated by Joy Juwels from its office in Singapore. Joy Juwels makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access any Joy Juwels web site from other locations do so on their own initiative and are responsible for compliance with applicable local law.